Vacancy Details

3rd Line IT Support Manager - Up to £50,000

3rd Line IT Support Manager


Up to £50,000 (DOE)

Mon-Fri: 9.00 - 17.30

Our client, an established IT support company in Tamworth, is looking for a Senior Systems Specialist to join their office based in Tamworth. Reporting to the Head of Technical Services you will assist in leading and driving the companies project function, catering for R&D of new products/services, through to the effective delivery of audits, site surveys, designs, implementation/installations and documentation for new or existing customers infrastructures. You will take ownership and responsibility for escalations from Systems Specialists and Helpdesk team members to work within the companies SLA’s.


  • Working as part of a team focused on specialist areas that include Systems or Networking or Applications.
  • 60% /40% split in terms of your time. 60% of your time will be focused on project designs and installations. 40% of your time will be spent focused on BAU and escalations; guiding Systems Specialists, Associate Systems Specialists, Lead Helpdesk Analyst and Senior Helpdesk Analyst team members, enhancing your own technical and consulting skills through further training and exposure to projects, completing site audits, attending presales meetings and contributing to tender documentation
  • Ability to design/support the deployments of O365 and Azure Services
  • To provide sales support for new or existing customer design/changes, catering for (but not limited to) Physical, Virtual Server and Cloud Infrastructure, Server Software, Storage Systems and Backup Infrastructure
  • To design, configure, troubleshoot and install Microsoft Server (Physical and Virtual)
  • To design, configure, troubleshoot and install VMware and Hyper V solutions
  • Ability to deal with third party products and vendors such as Mimecast, Sophos and Peppermint.
  • To act as a technical authority in documenting design, installation and configuration of all systems consultancy activities
  • To liaise with 3rd party vendors to resolve performance and reliability issues, including root cause/permanent fix
  • To lead large scale infrastructure project work for new or existing contracts
  • To create, manage and QA Statements of Work for mid-contract customer changes
  • To provide on call support out of hours
  • To provide scheduled out of hours change support as part of planned maintenance
  • To adhere to policies and procedures that contribute to the maintenance of Data Protection and ITIL based standards/processes (Incident, Problem, Change, Asset and Release Management)
  • You will also be required to carry out any other duties which may reasonably be required

Essential requirements

  • Microsoft Server (physical and virtual implementation)
  • MCSA/MCSE Certification
  • VMWare and Hyper V installation and configuration
  • Citrix Server (Fundamentals a minimum)
  • Design, installation and configuration of disk and tape backup and replication technologies (LTO, DFRS, Cloud, DPM)
  • Core knowledge of common Microsoft Server products (Exchange, SQL, SharePoint, CRM) at least one a speciality.
  • O365 suite of products, specifically Exchange, Office and Skype.
  • Azure, IaaS and Backend as a Service (BaaS)
  • Monitoring & Management technologies (SCOM, PRTG, IPAM) + Remote Access Tools (RDP, KVM, Bomgar)
  • Microsoft Operation Manager
  • Strong skills in security technologies & practices
  • Strong working practices for operating within a Data Centre/Server Room Environment
  • Excellent hands on skills with voice technologies - ISDN, VOIP, SBC (Unified Comms)
  • Ability to identify poorly installed systems infrastructure and design remedial action plans
  • A proactive problem solver with strong technical and customer facing ability
  • An effective communicator, one that is confident in their own ability
  • Service based skills - ITIL/ISO2000 (Incident, Problem Change, Config & Asset Management)
  • At least 10 years within an IT Services environment (worked with customer SLAs and standards such as ISO27001)
  • Customer centric background
  • Background exposure to designing solutions
  • Background exposure to presales and demonstrations


  • Salary dependent upon experience and qualifications
  • 23 days annual leave rising to 27
  • Car Allowance or Company Car grade 3
  • Company issue phone (windows phone) and laptop
  • Training bonus dependent upon which accreditations you achieve
  • OT payments where applicable
  • Standby Allowance
  • Employer based pension (after qualifying period)
  • Death in Service benefit (after qualifying period)
  • Free refreshment provisions
  • Free car parking
  • Childcare Voucher scheme

At Inplace Recruitment we believe it is people that make the business succeed, the right people, expertly placed in the correct positions. We offer a thorough, professional service that is evidenced by our placement success rate.

Please note due to the high volume of applications we receive, if you have not heard from us in 7 working days, please assume that on this occasion you have not been short-listed.